Smart Guides to Engagement

"This collection of 15 guides to patient and public engagement (PPE) was put together by the NHS to provide healthcare leaders with pragmatic, relevant, and practical approaches to good patient and public engagement. The Smart Guides include the following modules: • Get Smart About Engagement • Working with Lay Members and Patient Representatives • Working with LINks and Local HealthWatch • Engagement for Commissioning Success • Practices and Patient Engagement • Listening, Learning, and Responding • Community Development – Improving Population Health • Working with Local Authority Scrutiny • Using Social Media to Engage, Listen, and Learn • Building Public Support for Change • Developing Pathways: Using Patient and Carer Experiences • Staff Engagement: Good for Everyone • Engaging with Individual Patients • Unlocking the Power of Information • Equality and Diversity"