Patient Stories: A Toolkit for Collecting and Using Patient Stories for Service Improvement

This concise toolkit provides information and practical tools to integrate patient stories into your improvement initiatives. It has four components: • How to use patient stories for service improvement • How to collect and use your own patient stories • How you can share patient stories across the system • Templates and additional resources The templates and resources section includes participant information sheets and consent forms for different settings, interview guides and question prompts, and promotional material designed to explain the initiative to patients.