Patient and Family-Centred Care Toolkit

"The Patient and Family-Centred Care (PFCC) Toolkit is designed to serve as a guide and aid in the implementation of PFCC improvement projects. It is divided into three sections: • An introduction to PFCC and top tips for success • A step-by-step guide that breaks down the implementation of a new improvement initiative into six steps • A Tools Centre The Tools Centre provides summaries, key points, and related videos or case studies on the following patient engagement and measurement techniques relevant for PFCC projects: process mapping, shadowing, patient stories, driver diagrams, the PDSA model for improvement, and snorkeling. Attached documents include a shadowing field guide, a sample process map, and a PFCC sample measurement dashboard. "