The AHRQ Health Literacy Universal Precautions Toolkit, 2nd edition, can help primary care practices engage patients through reducing the complexity of health care, increasing patient understanding of health information, and enhancing support for patients of all health literacy levels.
This toolkit provides evidence-based guidance to adult and pediatric practices to ensure that systems are in place to promote better understanding by all patients. The toolkit is divided into manageable chunks so that it can be implemented piece by piece in a busy environment. It contains:

  • 21 Tools (3-5 pages each) that address improving: spoken communication, written communication, self-management and empowerment, and supportive systems
  • Appendices (over 25 resources such as sample forms, PowerPoint presentations, and worksheets)
  • Quick Start Guide
  • Companion Implementation Guide