Diversity in Patient Engagement Learning Exchange

The Diversity in Patient Engagement Learning Exchange took place in 2019 in Ottawa. The learning exchange highlighted six engagement initiatives from across the country. Participants learned from organizations that engaged with diverse patient and community populations to support improvements in care, service delivery and system level change. Many healthcare organizations that have implemented novel methods to better understand the experiences of care of patients and clients from diverse backgrounds, and then used these experiences to drive improvement efforts to further engage with broader segments of patients and clients. This report provides an overview of the proceedings of the Learning Exchange, including highlights of the case studies that were showcased.