" This resource provides advice and guidance for projects seeking a deeper level of engagement with users in order to shape services. Particular emphasis is placed on addressing the needs of seldom-heard groups. It offers lesson from previous experiences of work in this area and outlines key steps in an effective engagement process. Each step of the engagement process offers a checklist, outlines effective methods, and addresses potential challenges. The guide was developed by Panos London out of their three year engagement project, Beyond Consultation, which aimed to improve the uptake of sexual health and HIV services in South East London. "