Advancing the Practice of Patient- and Family-Centered Care in Primary Care and Other Ambulatory Settings

This resource provides a starting point for healthcare leaders to advance the practice of patient- and family-centered care (PFCC) in primary care and other ambulatory care settings. It includes the following parts: A rationale for a PFCC approach to primary and ambulatory care; Steps an organization can take to begin creating partnerships with patients and families; An assessment tool; Practical guidance for beginning the process of identifying, recruiting, and sustaining the involvement of advisors; A tool for gathering information about the perceptions and attitudes of staff and administrative leaders.