Advancing the Practice of Patient- and Family-Centered Care in Hospitals

"This resource provides a starting point for hospital leaders seeking to advance the practice of patient- and family-centered care (PFCC). It includes the following parts: • A rationale for PFCC in hospitals • Steps hospitals can take and practical suggestions to get started • An assessment tool • A case study describing one hospital leader’s experience implementing PFCC • The criteria for the American Hospital Association’s McKesson Quest for Quality Prize • Practical guidance for beginning the process of identifying, recruiting, and sustaining the involvement of advisors • A tool for gathering information about the perceptions and attitudes of staff and administrative leaders"