Health Service Co-Design Guide

"This resource introduces the concept of co-design and provides a toolkit to apply the principles of co-design to a new or existing patient engagement project, or to solve a specific issue in healthcare delivery. The toolkit offers many tools for a variety of patient engagement initiatives including: • Planning Workshops • Patient Shadowing • Patient Journey Mapping • Experience-Based Surveys • Patient Stories • Ideas Groups • Stakeholder Needs Tables • Scenarios and Personas • Service touchpoints and hotspots • Prototyping Within each tool is an explanation for when, why and how to use the particular tool as well as templates and examples to guide you in its use. The toolkit also offers “route maps” to guide you through which tools to use, depending on the goal of your project. The maps place relevant tools in order for the creation of a new project, the improvement of an old project, or the process of solving a specific issue. "