Engagement-capable environments recognize and value the wisdom and lived experience of patients and essential care partners. These environments create and sustain a culture of patient-and family-centred care, and patient partnership, that seeks to improve the quality, safety and experience of care and patient outcomes.
Engagement-capable environments are built on three main pillars of an organization:
These pillars are interdependent and necessary to create the desired engagement culture.
The Engagement-Capable Environments Organizational Self-Assessment Tool guides leaders, staff/healthcare teams and patient partners through a reflective exercise. This practice-based tool harnesses characteristics of healthcare organizations that support purposeful and meaningful engagement at an organizational level, to help people in healthcare improve in their engagement work.
Using this tool can help you, your team, or your organization:
This practice-based tool is intended to stimulate discussion and reflection on key elements to enact purposeful and meaningful engagement.
The tool can be readministered on a routine basis to help assess progress against identified priorities and/or the evolution of identified priorities.