Program overview :

Partnering on Appropriate Virtual Care – Participating Teams

Healthcare Excellence Canada supported 39 teams across 135 sites and nine provinces to participate in Partnering on Appropriate Virtual Care, an initiative that helped them work in partnership with patients, families, caregivers and communities to determine when and how virtual care should be used in their unique settings in an appropriate, safe and equitable way.

As part of their participation, each team was supported to develop a functional framework for evaluating when and how virtual care can be used appropriately.

The urban, rural and remote care settings included primary, community, acute and long-term care. Services provided included chronic disease prevention and management, mental health and addictions, and specialty care such as pediatric care, geriatric care and palliative care. They served diverse groups including vulnerable populations, older adults, First Nations, Inuit and Métis communities and newcomers to Canada. Project Themes:

• Equity and inclusive access
• Integrated people-centred care
• Culturally safe care with and for indigenous communities
• Social services & support to community
• Remote/virtual patient monitoring
• Safety in virtual care & safe care transitions
• Virtual care integration, infrastructure & development
• Rehabilitation services
• Language services

Participating Teams

The following teams participated in Partnering on Appropriate Virtual Care

Alberta

• Health Link – Alberta Health Services (Alberta)
• Indigenous Wellness Core – Alberta Health Services (Alberta)
• Alberta Indigenous Virtual Care Clinic (Edmonton, Alberta)
• Big Country Primary Care Network (Trochu, Alberta)
• East Prairie Metis Settlement (High Prairie, Alberta)
• Horizon Family Medicine (Red Deer, Alberta)

British Columbia:

• Digital Emergency Medicine, Department of Emergency Medicine – The University of British Columbia (Vancouver, British Columbia)
• First Nations Health Authority (West Vancouver, British Columbia)
• Fraser Health Authority (Fraser Valley Regional District, British Columbia)
• Island Health (Victoria, British Columbia)
• North Okanagan Hospice Society (Vernon, British Columbia)
• Office of Virtual Health – Provincial Health Services Authority (Vancouver, British Columbia)
• Terra Nova Medical Clinic (Richmond, British Columbia)
• Vancouver Community Palliative Care Program – Vancouver Coastal Health (Vancouver, British Columbia)
• Virtual Health – Vancouver Coastal Health (Vancouver, British Columbia)

Manitoba

• C.W. Wiebe Medical Centre (Winkler, Manitoba)
• Manitoba Inuit Association (Winnipeg, Manitoba)
• Morning Breeze HealthCare Inc. (Winnipeg, Manitoba)

Newfoundland and Labrador

• Remote Patient Monitoring – Virtual Care, Eastern Health (St. John’s, Newfoundland and Labrador)
• Western Health (Norris Point, Newfoundland and Labrador)

Nova Scotia

• Halifax Pediatric Associates (Halifax, Nova Scotia)

Ontario

• Baycrest Hospital and VHA Home HealthCare (Toronto, Ontario)
• CarePartners (Kitchener, Ontario)
• Children’s Hospital of Eastern Ontario (Ottawa, Ontario)
• Mount Sinai Academic Family Health Team (Toronto, Ontario)
• North York Family Health Team (North York, Ontario)
• Petawawa Centennial Family Health Centre (Petawawa, Ontario)
• Scarborough Ontario Health Team (Scarborough, Ontario)
• Six Nations Family Health Team (Ohsweken, Ontario)
• VON Canada (Ottawa, Ontario)
• Western University,  PIECES Canada and WeRPN – Registered Practical Nurses Association of Ontario (London, Ontario)
• Keep Breathing Respiratory Exercise Program (Belleville, Ontario)

Prince Edward Island

• Home Care Program – Health PEI (Charlottetown, Prince Edward Island)
• Department of Acute and Long-Term Care – Health PEI (Charlottetown, Prince Edward Island)

Quebec

• Centre intégré de santé et services sociaux de Chaudière-Appalaches (Sainte-Marie, Quebec)
• Centre intégré de santé et services sociaux des Laurentides (Saint-Jérôme, Quebec)
• Centre intégré de santé et services sociaux de la Montérégie-Ouest - Équipe de suivi-virtuel (Châteauguay, Quebec)

Saskatchewan

• BridgePoint Center for Eating Disorder Recovery (Milden, Saskatchewan)
• Saskatoon Community Clinic, Saskatoon Sexual Health and Saskatoon Abortion Support Network (Saskatoon, Saskatchewan)