Program overview :

Primary Care Access Improvement Teams

Across the country, 24 team-based primary care organizations are putting the five pillars of contemporary Advanced Access into action through Primary Care Access Improvement.  

Each team is working with a coach to test new ways of balancing appointment availability with patient demand—so people can get timely, appropriate care without unnecessary waits or trips to the emergency department. 

Meet the teams

The 24 teams come from 7 provinces and reflect a wide range of primary care providers in Canada. They include community health centres, family health teams, hospital-affiliated practices, and independent clinics. Some serve urban populations, while others operate in rural and remote communities. This diversity ensures that the lessons learned are grounded in a variety of contexts and realities, making them applicable to primary care environments across the country.

By working together, these organizations demonstrate how local innovation can contribute to pan-Canadian change, ensuring timely, coordinated access to care for people everywhere.

Alberta

• Haven Medical Centre Inc. (Edmonton, Alberta)
• Indigenous Wellness Clinic - Primary Care Alberta (Edmonton, Alberta)

British Columbia

• Cowichan Collaborative Health (Duncan, British Columbia)

Manitoba

• Centre de santé Saint-Boniface Inc. - Winnipeg Regional Health Authority (Winnipeg, Manitoba)

Nova Scotia

• Nova Scotia Health - Dalhousie Family Medicine-Mumford (Halifax, Nova Scotia)
• Nova Scotia Health - Dalhousie Family Medicine-Spryfield (Halifax, Nova Scotia)
• Nova Scotia Health - Digby Area Health Services Centre (Digby, Nova Scotia)
• Nova Scotia Health - Inverness Family Health Collaborative (Inverness, Nova Scotia)

Ontario

• Central Community Health Centre (St. Thomas, Ontario)
• Health For All Family Health Team (Markham, Ontario)
• Queen’s Quay Medical Center (Toronto, Ontario)
• Unity Health Toronto - St. Michael's Hospital Academic Family Health Team - Sumac Creek (Toronto, Ontario)
• Unity Health Toronto - St. Michael's Hospital Academic Family Health Team - 61 Queen (Toronto, Ontario)
• Unity Health Toronto - St. Michael's Hospital Academic Family Health Team - St. Lawrence Health Centre (Toronto, Ontario)
• St. Michael’s Hospital – Wellesley – St. James Town Health Centre – 95 Homewood (Toronto, Ontario)
• Women's College Hospital (Toronto, Ontario)

Québec

• CIUSSS de l’Est-de-l’Île-de-Montréal - Centre médical Hochelaga (Montréal, Québec)
• Clinique Médicale 1851 (Montréal, Québec)
• GMF Jolibourg (Laval, Québec)
• GMF Le Nordet - Clinique Médicale de Matane (Matane, Québec)
• GMF Nouvelle-Beauce (Sainte-Marie, Québec)
• GMF Richelieu (Sorel-Tracy, Québec)
• GMF St-Étienne (Lévis, Québec)

Saskatchewan

• Saskatoon Community Clinic (Saskatoon, Saskatchewan)