Marketing & Communications Operations Specialist

Healthcare Excellence Canada (HEC) works with partners to spread innovation, build capability and catalyze policy change so that everyone in Canada has safe and high-quality healthcare. Through collaborations with patients, caregivers and people working in healthcare, we turn proven innovations into lasting improvements in all dimensions of healthcare excellence.

If you would like to contribute to the safe and high-quality healthcare of Canadians, apply to the position below and join HEC!

Term: Temporary Full-Time
Reports to: Manager, Integrated Marketing and Communications Operations
Salary Range: $66,697 - $83,372 - $100,046 (typical hiring range: $71,000 - $79,000)
Location: We are a pan-Canadian healthcare organization and welcome candidates from across Canada. Our head office is located in Ottawa, Ontario and we welcome flexible work options such as permanent/fully remote, hybrid, flexible work hours, and compressed work weeks.
Deadline to apply: September 15, 2025 at 6 PM ET
How to apply:  https://hecesc.bamboohr.com/jobs/

As part of the Enterprise and Digital Marketing team within HEC’s Communications and Marketing department, the Marketing & Communications Operations Specialist plays a key role in enhancing awareness and engagement across digital and in-person touchpoints. This position supports the planning and execution of digital marketing initiatives, corporate event sponsorships, and related outputs to advance organizational and program-level objectives.

The Specialist may be assigned primary or shared responsibility for managing specific digital channels, including social media, digital advertising, and email marketing, and contributes to both strategic planning and hands-on implementation.

Key competencies for this role include digital communications and marketing strategy, content creation and editing, platform management, performance analytics, event marketing, and collaboration with internal and external partners.

Your core responsibilities include:

• Support and implement digital marketing and communications strategies aligned with organizational goals
• Create and publish high-quality digital content including social media posts, web pages, email campaigns, blogs, and knowledge products in line with established policies and frameworks
• Contribute to the management of HEC’s website, including content planning, posting, and SEO
• Oversee digital advertising strategy and execution in collaboration with external vendors
• Track, analyze, and report on digital performance metrics, identifying opportunities for optimization
• Support audience segmentation and targeting to reach priority groups
• Plan and coordinate logistics and promotion for corporate event sponsorships
• Provide communications support to organizational initiatives as needed
• Support the Design Lead with project coordination, including tracking deliverables and approvals

For complete details, please see the Job Description (PDF)

Education and experience you will need to have:

• Degree or diploma in communications, marketing, or a related field, or equivalent experience is required
• Minimum of three (3) years of progressive experience in a similar role
• Demonstrated success managing digital marketing efforts with measurable outcomes
• Strong knowledge of social media, web, and email platforms, including analytics tools
• Proven experience in content development, copywriting, and editing
• Proficiency with Microsoft Office and virtual collaboration tools
• Bilingualism in French and English is strongly preferred (English: Advanced “C”; French: Intermediate “B”)
• Familiarity with Adobe Creative Suite, including InDesign, Photoshop, and Illustrator, is an asset

You will be a great fit for this role if you have:

• Strong project management skills, with the ability to work independently and collaboratively
• Ability to design creative, data-informed strategies to engage target audiences
• Excellent communication skills, both written and verbal
• Strong interpersonal, problem-solving, and analytical skills
• Detail-oriented, highly organized, and adept at time management
• Demonstrates professionalism, tact, diplomacy, and discretion
• Comfortable working in a dynamic and fast-paced team environment

HEC currently offers:

• Competitive salary with a bilingual bonus (if applicable)
• Full access to our comprehensive benefits package on the 1st day of employment
• Flexible work options including onsite, hybrid, or fully remote and flexible hours of work
• Holiday break closure in December between Christmas Day and New Year’s Day
• Generous vacation and personal leave plans
• A defined benefit pension plan with the CAAT Pension Plan
• Employee and Family Assistance Programs
• Fitness and Wellness Allowance
• Remote Work/Parking Allowance
• Paid professional association fees
• Educational and development opportunities
• On site (Ottawa) gym and complimentary coffee/tea
• Social activities